Faqs

Faqs

Read Questions & Answers

  • 01How do I open a bank account?

    You can open an account online through our website or contact our agent through the customer care number to help out with it.

  • 02What types of accounts do you offer?

    We offer savings accounts, current accounts, fixed deposits, recurring deposits, and specialized accounts for students, seniors, and businesses.

  • 03What is the minimum balance requirement for a savings account?

    The minimum balance depends on the type of savings account. Please refer to the account details page for specific information or send us a message directly.

  • 04Is online banking safe?

    Yes, we use industry-standard encryption and multi-factor authentication to ensure your online transactions and personal data remain secure.

  • 05How do I update my personal information?

    Log into online banking and go to "Profile Settings" to update your contact details, or visit your nearest branch.

  • 06What are your customer service hours?

    Our customer support is available 24/7 via phone and chat. Branch hours may vary by location.

  • 07How can I apply for a loan?

    Visit our "Loans" section online to apply for personal, home, auto, or business loans. Pre-approval may be available for eligible customers.

  • 08How can I reset my online banking password?

    Click on the "Forgot Password" link on the login page and follow the instructions to reset your password securely.

  • 09How do I transfer money to another account?

    You can transfer money from your banking account to your investment accounts with us .

  • 10Are there any charges for ATM withdrawals?

    ATM withdrawals are free up to a certain number of transactions per month. Charges apply beyond the free limit or at non-network ATMs.